Creative Technical writer - II

The Judge Group - Rolling Meadows, IL

Full-time - Mid Level

Rolling Meadows, IL

Administrative and Support Services

About the position

The Creative Technical Writer - II / Communications Specialist position is a hybrid role based in Rolling Meadows, IL, requiring in-office attendance on Tuesdays and Wednesdays from 9 AM to 5 PM. The primary purpose of this role is to support the Connect Revenue Operations organization in maximizing profitability while enhancing customer and employee experiences through the implementation of industry-leading tools and processes. The team is structured into four distinct functions: Systems Architecture, Portfolio Management, Programmatic Vendor Management, and Strategic Communications. As a Documentation Specialist, the individual will be responsible for creating and updating technical documents, including manuals and product descriptions. This involves reading technical specifications, collaborating with subject matter experts, and utilizing interim software products to grasp complex features. The role requires participation in research and interviews to gather product details, as well as adherence to templates and style guides for document creation. The Documentation Specialist will also create simple diagrams and capture screenshots, ensuring that all content is accurate and up-to-date. In addition to documentation, the role includes the creation of scripts for testing organizations, ensuring that regression testing scripts are current, and collaborating with Global Technical Solutions to develop acceptance testing for new program releases. The Documentation Specialist will also be tasked with developing and implementing messaging and collateral aimed at influencing various target audiences, including employees, consumers, and investors. This documentation will cover all Sales, GCS, and Sales Operations processes, facilitating a clear understanding and efficient workflows for over 1200 Sellers and 200 Success Managers. The position also involves the curation of technical documentation, including end-to-end process documentation for Sales users across all segments and geographies, as well as holistic documentation of systems and tools, which includes business cases, utilization, ROI, and standards of the Sales and Sales Operations technology stacks. The Documentation Specialist will identify and catalog defects in current sales processes, providing insights to executive leadership for meaningful solutions. Furthermore, the role requires program management to ensure standard business practices across functional groups, engaging Business Intelligence as necessary to enhance visibility into Sales and Sales Operations efficacy.

Responsibilities

• Create and update technical documents such as manuals and product descriptions.
• Read technical specifications and collaborate with subject matter experts to understand complex features.
• Participate in research and interviews to gather product details.
• Utilize templates and follow a style guide for document creation.
• Create simple diagrams and capture screenshots for documentation.
• Review, analyze, and update content to maintain accuracy and continuity.
• Perform proofreading as needed or assigned.
• Develop scripts for testing organizations and ensure regression testing scripts are up to date.
• Collaborate with Global Technical Solutions to develop acceptance testing for new program releases.
• Develop and implement messaging and collateral for target audiences including employees, consumers, and investors.
• Curate technical documentation including end-to-end process documentation for Sales users.
• Holistic documentation of systems and tools, including business cases and standards.
• Identify and catalog defects in current sales processes with business impacts.
• Engage in program management to ensure standard business practices across functional groups.

Requirements

• Bachelor's Degree or 5 years of relevant experience.
• 4 or more years of experience in Documentation, technical scriptwriting, Learning & Development, or Communications.
• General knowledge of Google Suite (Sheets, Docs, & Slides).
• Mandatory experience with Salesforce as a user; admin experience is desirable.
• Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
• 2 or more years of experience with Constant Contact or similar tools.
• Ability to work autonomously and make large business-impacting decisions confidently.
• Subject matter expertise in a variety of software applications and business acumen to apply them to business problems.

Nice-to-haves

• Salesforce administrator certifications.
• Experience in program management and business analysis.