Intuit - Essex, VT

posted 4 months ago

Part-time - Entry Level
Remote - Essex, VT
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season. This position is ideal for individuals with an active Preparer Tax Identification Number (PTIN) and an unrestricted credential such as CPA, EA, or Practicing Attorney. As a Tax Expert, you will have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. Your primary responsibility will be to assist customers in completing their taxes using Intuit TurboTax products. This includes providing tax advice, full-service return preparation, tax calculations, and managing product/software inquiries. You will be expected to utilize government websites, professional resources, and team expertise to deliver accurate answers to customers in a clear and understandable manner. In this customer-facing role, you will interact with clients through state-of-the-art video communication software, ensuring that you maintain a professional, friendly, and confident demeanor. You will document all interactions to maintain accurate records, contributing to the overall goal of Powering Prosperity Around the World. This role requires a minimum of 20 hours of work per week, and you must have a dedicated hardwired Internet connection that meets Intuit's security criteria. Your passion for helping clients navigate the complexities of taxation will be crucial in enhancing the Intuit brand and delighting customers.

Responsibilities

  • Assist customers in completing their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Interact with customers through video communication software in a professional manner.
  • Document interactions to maintain accurate records.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Active, unrestricted credential (EA, CPA, or Practicing Attorney).
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Nice-to-haves

  • Experience using commercial tax preparation software.
  • Ability to work independently in a remote environment.

Benefits

  • 401(k) savings plan with Intuit matching.
  • Paid sick leave.
  • Intuit provided E&O insurance.
  • Employee stock purchase plan.
  • Employee assistance program.
  • Product discounts.
  • Free copy of TurboTax Live.
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