Intuit - Merrimack, NH

posted 4 months ago

Part-time - Entry Level
Remote - Merrimack, NH
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season. This position is designed for individuals who have an active Preparer Tax Identification Number (PTIN) and hold an unrestricted credential such as a Certified Public Accountant (CPA), Enrolled Agent (EA), or Practicing Attorney. As a Tax Expert, you will play a crucial role in assisting clients with their tax preparation needs, ensuring they navigate the complexities of taxation effectively. You will be working remotely, allowing you to collaborate with a talented team from the comfort of your home or office. This role requires a minimum of 2 years of paid experience in filing federal and state individual 1040 tax returns, utilizing commercial tax preparation software. Your expertise in tax laws and regulations will be essential in providing accurate and reliable tax advice to clients. In this customer-facing role, you will engage with clients through video and audio tools, delivering exceptional customer service while helping them complete their taxes using Intuit TurboTax products. You will be responsible for providing full-service return preparation, tax calculations, and addressing product or software inquiries. Your ability to communicate complex tax information in everyday language will be vital in ensuring clients feel empowered and informed throughout the tax preparation process. Additionally, you will document all interactions to maintain accurate records and contribute to the overall goal of Powering Prosperity Around the World.

Responsibilities

  • Assist customers in completing their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Interact with customers through state-of-the-art video communication software.
  • Document customer interactions to maintain accurate records.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Active, unrestricted credential (EA, CPA, or Practicing Attorney).
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Nice-to-haves

  • Experience with commercial tax preparation software.
  • Ability to work a minimum of 20 hours per week.

Benefits

  • 401(k) savings plan with Intuit matching.
  • Paid sick leave.
  • Intuit provided E&O insurance.
  • Employee stock purchase plan.
  • Employee assistance program.
  • Product discounts.
  • Free copy of TurboTax Live.
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