Intuit - Middletown, RI
posted 4 months ago
Intuit is seeking Tax Experts for the upcoming tax season. This position is ideal for individuals with an active Preparer Tax Identification Number (PTIN) and an unrestricted credential such as CPA, EA, or Practicing Attorney. As a Tax Expert, you will have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. Your primary responsibility will be to assist customers in completing their taxes using Intuit TurboTax products. This includes providing tax advice, full-service return preparation, tax calculations, and managing product/software inquiries. You will be working towards advancing Intuit's goal of Powering Prosperity Around the World by helping clients navigate the complexities of taxation. In this role, you will utilize government websites, professional resources, and team expertise to seek out and deliver the right answers to customers using everyday language. This is a virtual, customer-facing role, so you will use state-of-the-art video communication software to interact with customers and document interactions to maintain accurate records. You will be expected to work a minimum of 20 hours per week, and you must have (or be willing to obtain) a dedicated hardwired Internet connection that meets Intuit's security criteria. Excellent customer service skills are essential, as you will be interacting with customers through video and audio tools in a professional, friendly, and confident manner.