Intuit - Durham, NC

posted about 2 months ago

Part-time - Mid Level
Remote - Durham, NC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Credentialed Tax Experts for the upcoming tax season. This role is designed for individuals with an active Preparer Tax Identification Number (PTIN) and unrestricted credentials such as CPA, EA, or Practicing Attorney. As a Tax Expert, you will have the opportunity to work 100% remotely, allowing you to collaborate with an exceptional team from the comfort of your home or office. This position requires a minimum of 2 years of paid experience in filing federal and state individual 1040 tax returns, utilizing commercial tax preparation software. You will be responsible for providing tax advice, full-service return preparation, tax calculations, and managing product/software inquiries. Your role will be pivotal in helping clients navigate the complexities of taxation, enhancing the Intuit brand by delivering exceptional customer service and empowering clients to prepare their taxes effectively. In this customer-facing role, you will interact with clients through video and audio tools, ensuring a professional, friendly, and confident demeanor. You will utilize government websites, professional resources, and team expertise to deliver accurate answers to customer inquiries in everyday language. This position is part-time, requiring a minimum commitment of 20 hours per week, and offers a range of company benefits including a 401(k) savings plan with matching, paid sick leave, and an employee stock purchase plan. If you are passionate about helping clients with their taxes and are ready to earn supplemental income, we encourage you to apply now!

Responsibilities

  • Help customers complete their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document interactions to maintain accurate records of customer communications.

Requirements

  • Active PTIN and unrestricted credential (CPA/EA/Practicing Attorney).
  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Excellent customer service skills.

Nice-to-haves

  • Experience with commercial tax preparation software.
  • Ability to interact with customers through video and audio tools.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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