Intuit - Columbia, SC

posted 2 months ago

Part-time - Mid Level
Remote - Columbia, SC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Credentialed Tax Experts for the upcoming tax season. This part-time position allows you to work 100% remotely, providing you with the flexibility to collaborate with an exceptional team from the comfort of your home or office. As a Tax Expert, you will play a crucial role in helping clients navigate the complexities of taxation, ensuring they receive the best possible service while preparing their taxes. You will be responsible for providing tax advice, full-service return preparation, and tax calculations, all while managing product and software inquiries. Your expertise will be essential in advancing Intuit's goal of 'Powering Prosperity Around the World.' To qualify for this role, you must have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software. You should possess an active, unrestricted credential such as EA, CPA, or Practicing Attorney, along with a strong background in tax preparation and extensive knowledge of tax laws. Excellent customer service skills are a must, as you will interact with customers through video and audio tools in a professional, friendly, and confident manner. In this role, you will utilize government websites, professional resources, and team expertise to seek out and deliver accurate answers to customer inquiries using everyday language. You will also be responsible for documenting interactions to maintain accurate records, ensuring that all customer interactions are well-documented and compliant with company standards.

Responsibilities

  • Help customers complete their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document interactions to maintain accurate records of customer communications.

Requirements

  • Active PTIN and unrestricted credential (CPA/EA/Practicing Attorney).
  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Excellent customer service skills.

Nice-to-haves

  • Experience with commercial tax preparation software.
  • Ability to interact with customers through video and audio tools.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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