Credit Analyst

Panolam Surface Systems - Shelton, CT

Full-time - Mid Level

Remote - Shelton, CT

Plastics and Rubber Products Manufacturing

About the position

The Credit Analyst position at Panolam Surface Systems involves managing and protecting the company's assets through daily credit and collection duties. This role is part of the Corporate Finance team and requires the candidate to evaluate credit data and financial statements to assess the risk of extending credit. The position is hybrid remote, primarily working from home, and is suited for experienced professionals with a background in credit analysis, particularly in a manufacturing environment.

Responsibilities

• Extends credit by prudently releasing orders to ship to credit worthy customers.
• Contacts customers for payment of open invoices.
• Reviews new orders and customer's current credit standing to determine if order can be released into Production and Shipment.
• Reviews potential credit holds with Credit Manager and communicates credit holds to the Customer Service and Sales Department.
• Drives reductions in DSO (Days Sales Outstanding) and increases cash flow through aggressive customer collection working from system generated reports.
• Communicates with Customer Service, Distribution Centers, Sales Department, and others when necessary to resolve customer credit and collection issues.
• Communicates with customers to resolve deduction issues.
• Contacts trade references and sets up New Accounts in Peoplesoft.
• Initiates paperwork for Credit Limit Approvals to increase credit limits when necessary.
• Collaborates with the Credit Manager to resolve complex credit or collection issues.
• Performs Month-End Duties such as processing Monthly Customer Statements, clearing certain balances and running updates and reports.
• Assists with Cash Applications when needed.
• Identifies opportunities for process improvements to increase individual and team efficiency.
• Supports Credit Manager with special projects and/or analysis.
• Supports Manager by backing up other positions in the Department when needed.

Requirements

• A minimum of 3 years' credit and collections experience, preferably in a manufacturing environment.
• Ability to work under pressure.
• Proven ability to use good judgement with analyzing each situation and taking appropriate action as well as in administering Company credit policies.
• Must work with a sense of urgency and be comfortable working in a fast-paced environment.
• Strong analytical skills.
• Strong negotiating skills.
• Strong organization and time management skills required while achieving accuracy.
• Proficient in Microsoft Excel, Word and Outlook.
• Knowledge of Peoplesoft is a plus.
• Overall knowledge of internal processes such as credit policy, invoicing, payment processing, customer service functions, shipping processes, credit memo processing.
• Strong diplomatic and persuasive verbal and written communication skills required when dealing with internal and external customers.

Nice-to-haves

• Knowledge of Peoplesoft is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance