Credit and Accounts Receivable Analyst

Foley Equipment - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

501-1,000 employees

Repair and Maintenance

About the position

Foley Equipment's Credit & Accounts Receivable Analyst is responsible for managing customer accounts, credit requests, credit limits, collecting on past due balances, resolving customer billing problems, and minimizing credit losses. The role involves analyzing customer financial conditions and authorizing customer credit lines to minimize bad debt risk while maximizing accounts receivable collections. The analyst will consistently monitor the Accounts Receivable (AR) Aging Report to identify potential payment issues and will contact customers to resolve past due invoices promptly. This proactive approach is essential to maximize profitability and minimize bad debt expenses. In this role, the analyst will research customer inquiries and navigate disputes, negotiating as necessary to reach resolutions while preserving customer relationships. Collaboration with internal teams is crucial to resolve disputes and eliminate the root causes of issues. The analyst will maintain accurate credit and collection files, review and evaluate both new and existing customers' creditworthiness, and assess collectability risks, modifying credit limits and terms as needed. Building and cultivating positive relationships with the credit, sales, parts, service, and rental teams is a key aspect of this position. The analyst will also communicate credit department policies and procedures to company personnel and participate in major department projects, actively driving quality improvements, processes, and initiatives. Additionally, the analyst may assist with special projects as assigned. Travel may be required for training purposes or to assist at other locations, emphasizing the need for flexibility in this role.

Responsibilities

• Manage customer accounts and credit requests.
• Monitor the AR Aging Report for potential payment issues.
• Contact customers to resolve past due invoices promptly.
• Research customer questions and navigate disputes.
• Negotiate resolutions while preserving customer relationships.
• Collaborate with internal teams to resolve disputes and eliminate root causes.
• Maintain accurate credit and collection files.
• Review and evaluate new and existing customers' creditworthiness.
• Modify credit limits and terms as needed based on collectability risk.
• Cultivate positive relationships with credit, sales, parts, service, and rental teams.
• Communicate credit department policies and procedures to company personnel.
• Participate in major department projects and drive quality improvements.
• Assist with special projects as assigned.

Requirements

• Minimum of 5 years of collective experience in credit and/or accounts receivable.
• Confident in reaching out to customers to resolve account issues and escalate if necessary.
• Ability to multi-task, prioritize, and work well under pressure with attention to detail.
• Excellent oral and written communication skills.
• Strong organization and problem-solving skills.
• Proficient in Microsoft Outlook, Excel, and Word.

Nice-to-haves

• High school diploma; 2-4 years college degree in Business, Finance, and/or accounting preferred.

Benefits

• 401(k) matching
• Health insurance benefits starting day one of employment for full-time employees
• Holiday, PTO, and Parental Leave promoting work-life balance and personal growth
• Competitive pay to recognize valuable contributions