Credit and Cash Applications Analyst

Pny Technologies - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

Computer and Electronic Product Manufacturing

About the position

The Credit and Cash Applications Analyst plays a crucial role in managing customer payments and ensuring accurate accounts receivable records. This position involves applying payments to customer accounts, resolving payment discrepancies, and maintaining up-to-date records. The analyst will also ensure that chargebacks are coded correctly, which is essential for accurate financial reporting and customer satisfaction. The role requires a high level of organization and attention to detail, as the analyst will be responsible for coding incoming payments, applying payments to customer invoices, and filing checks and remittance backups. Additionally, the analyst will handle credit card issues, including fraud claims and refunds, and will be involved in various adjustments and write-offs as approved by management. The ideal candidate will have a strong background in cash applications and accounts receivable, preferably with experience in both US and international environments. Excellent communication skills are essential, as the analyst will need to work closely with customers and other departments to resolve issues. The ability to multi-task and strong analytical skills are also critical for success in this role. The working conditions are typical of an office environment, and the analyst will be expected to collaborate with PNY staff and customers to ensure smooth operations in the accounts receivable process.

Responsibilities

• Apply payments to customer invoices with properly classified chargebacks.
• Code incoming monies accurately.
• File checks, remittance backups, and reports.
• Resolve credit card issues with banks.
• Complete credit card company fraud claims.
• Process credit card refunds for web-customers, employee purchases, and tech support.
• Complete all A/R adjustments and write-offs as approved by management.
• Review and apply URs accordingly.
• Back-up credit items such as hold releases and new accounts.
• Work with credit insurers for limit requests.
• Resolve Avalara tax issues and update/remove resale certificates.
• Provide support and training to other A/R clerks.
• Assist in other areas as assigned.

Requirements

• High school diploma or equivalent (associate degree preferred).
• 5+ years of cash application and accounts receivable experience, preferably in US & International environments.
• Strong oral and written communication skills, including effective communication in English.
• Experience and working knowledge of credit card/fraud resolution, tax, freight, and credit/debit memos.
• Highly organized with good attention to detail and follow-up skills.
• Ability to multi-task effectively.
• Strong analytical and problem resolution skills.
• Proficient with MS Word and Excel.
• Ability to work with other areas to obtain resolutions on open items.

Nice-to-haves

• Experience with fraud resolution.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance