Credit Card Customer Service PM Shifts

About the position

The Credit Card Customer Service position at Discover Financial Services involves providing exceptional customer support through various communication channels. The role is designed for individuals who thrive in a fast-paced environment and are committed to delivering high-quality service. Employees can choose to work remotely, in a hybrid model, or on-site, with a focus on teamwork and personal growth within the company.

Responsibilities

• Handle routine customer service inquiries and problems via telephone, digital, or chat channels.
• Utilize standard screens, scripts, and procedures to assist customers effectively.
• Navigate a computerized system to respond to and troubleshoot customer questions.
• Manage and escalate risk and customer-impacting issues to management as needed.
• Assist over 100+ customers per day in a fast-paced call environment.
• Provide empathetic support for inquiries related to reward redemptions, card activations, and payment processing.
• Utilize multiple systems to document customer inquiries and responses.

Requirements

• High school diploma or GED.
• 1 year of customer service experience.
• Excellent verbal communication skills.
• Strong problem-solving abilities.
• Ability to multitask effectively.

Nice-to-haves

• Experience in a fast-paced customer service environment.
• Familiarity with financial services or credit card operations.

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance