credit card customer support

$41,080 - $41,600/Yr

Randstad - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Administrative and Support Services

About the position

The Credit Card Customer Support role at Randstad US involves assisting customers over the phone with their bank accounts, specifically focusing on credit card inquiries. The position requires a detail-oriented individual with a professional demeanor to provide quality customer service and resolve complaints effectively. This is a temp-to-perm position based in North Phoenix, AZ, with a pay rate of $20 per hour and a shift that includes working one weekend day.

Responsibilities

• Handling 75-100 inbound calls per day
• Providing quality customer service while resolving customer complaints and inquiries
• Reviewing customer credit card profiles and payments
• Assisting customers in understanding their balances
• Transferring escalated calls to another department

Requirements

• 2 years of experience in customer service or call center support
• Basic computer skills
• Knowledge of banking operations and financial services
• Strong telephone etiquette

Benefits

• Weekly pay
• Comprehensive benefits package including health insurance
• Incentive and recognition program
• 401K contribution