About the position
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft is hiring an organized, motivated, and highly detail-oriented AR Ops - Credit & Collections Analyst for its Accounting team. This position will primarily focus on our Lyft Media line of business. The Credit & Collections Analyst will perform a key role in managing the collections and credit check processes of the Accounting department. This role is essential in ensuring that our financial operations run smoothly and efficiently, contributing to the overall success of the company. The Credit & Collections Analyst will establish and maintain consistent and positive communication with our Lyft Media clients and partners. This includes filtering inbound billing inquiries from clients and helping to route or resolve issues as needed. The analyst will be responsible for maintaining a record of all collections efforts and working towards reducing Days Sales Outstanding (DSO). Additionally, the role involves managing collections to meet monthly and quarterly targets, assisting the Billing team in researching and validating requested adjustments, and collaborating with the Cash App team to address on-account, unapplied, and unidentified payments. The analyst will also resolve any outstanding payment issues, analyze client accounts for collectability issues, and maintain and update client information in ERP and CRM systems. Preparing and maintaining various reports related to accounts receivable (AR) and assisting in the maintenance of an accurate AR aging report are also key responsibilities. Collaboration with the Lyft Media group and other departments is crucial to ensure that Credit and Collections processes align with company initiatives. Other tasks and responsibilities may be assigned as needed, making this a dynamic and engaging role within the organization.
Responsibilities
- Establish and maintain consistent and positive communication with Lyft Media clients/partners
- Filter inbound billing inquiries from clients and help to route or resolve where needed
- Maintain record of all collections efforts and maintenance of a reduced DSO
- Manage collections to meet monthly and quarterly targets
- Assist Billing in research and validation of requested adjustments
- Assist Cash App team with on-account, unapplied, unidentified payments
- Resolve any outstanding payment issues
- Analyze client accounts for collectability issues and bad debt provision
- Maintain and update client information as needed in ERP and CRM systems
- Prepare and maintain various reports related to AR
- Assist in maintenance of accurate AR aging report
- Collaborate with Lyft Media group and other departments to ensure that Credit and Collections processes are aligned with company initiatives
- Other tasks/responsibilities as needed.
Requirements
- At least 2-3 years of accounting experience, with a focus on AR in a similar high-growth environment
- Strong Excel skills as well as experience working with large amounts of data
- Strong analytical skills, accuracy and attention to detail a must
- Must be a self-starter and team player who is excited to work in a fast-paced and rapidly changing environment
- Demonstrated ability of time management skills with strong organizational, written and verbal communication skills
- Salesforce system experience a plus
- Oracle Fusion Accounting system experience (or similar ERP) a plus
Nice-to-haves
- Salesforce system experience
- Oracle Fusion Accounting system experience (or similar ERP)
Benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- Unlimited paid time off for salaried team members, 15 days paid time off for hourly team members
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave for biological, adoptive, and foster parents
- Pre-tax commuter benefits
- Lyft Pink - exclusive opportunity to test new benefits of our Ridership Program
