Credit & Collections Analyst

Procom - Carmel, IN

Full-time - Entry Level

Remote - Carmel, IN

Professional, Scientific, and Technical Services

About the position

The Credit & Collections Analyst is responsible for managing a diverse accounts receivable portfolio, focusing on building effective customer relationships and collaborating with internal and external partners to maximize collections. The role requires the ability to thrive in a fast-paced environment, prioritize tasks effectively, and act as a change agent to improve credit and collections processes. Key responsibilities include evaluating credit decisions, performing credit reviews, and analyzing financial statements, along with managing disputes and preparing month-end reports.

Responsibilities

• Manage an accounts receivable portfolio of diversified customers.
• Build effective customer relationships and collaborate with internal and external partners.
• Evaluate and make credit decisions on customer orders.
• Perform credit reviews and analyze financial statements.
• Manage dispute resolution and research unapplied cash and open credits.
• Prepare month-end reports and monitor portfolio for compliance.
• Proactively contact customers for collections of past due receivables.
• Use collection software tools to improve receivable delinquency and lower DSO.
• Respond timely and accurately to customer inquiries and issues.
• Develop and maintain business relationships with customers and Sales Office personnel.
• Reconcile accounts and manage disputed items.
• Follow up on legal documentation and manage risk for accounts.
• Create workout plans for financially distressed customers.

Requirements

• BS/BA in Finance, Accounting, or Business degree (or equivalent work experience).
• Excellent interpersonal skills for building relationships with team personnel, sales representatives, and customers.
• Professional business image with a team-player attitude.
• Ability to negotiate and communicate judgment decisions effectively.
• Excellent written and oral communication skills.
• Detail-oriented and organized.
• PC literacy, including Microsoft Office tools (Excel, etc.).

Nice-to-haves

• Strong customer service and general office experience.
• Related work experience with risk analysis and receivable collection.
• Spanish-speaking ability.

Benefits

• Remote work flexibility
• Contract to hire opportunity