Credit & Collections Associate

About the position

The Credit & Collections Associate at Graphic Packaging International, Inc. is responsible for ensuring the accuracy and completeness of the accounts receivable ledger, focusing on preventing and resolving payment discrepancies. This role involves delivering reports to drive accountability and engaging with internal and external contacts to enhance payment performance. Additionally, the associate will manage customer master data integrity and identify improvement opportunities to support the company's strategic initiatives.

Responsibilities

• Actively participate with Credit Analysts & business unit personnel on portfolio reviews.
• Systematic review of the account base to determine reasons for non/slow payment, profiling customers to ensure our billing process is consistent with their payment process, prompt reconciling and dispute resolution, mapping work processes.
• Participate in a collaborative/ coordinated collection effort with Credit Analysts, Sales & Customer Service and assist Customers in paying invoices as deemed necessary.
• Escalate potential customer issues in a timely manner.
• Review for accuracy and submit to master data, any changes and addition to master data.
• Provide analytical support for accounting & process improvement (payment discrepancies / bad debt provisions…).
• Manage/track payment exceptions directly and through others by delivering training/mentoring.

Requirements

• Bachelor Degree
• Customer focus with an understanding of collections, customer disputes & working capital management
• Ability to coordinate with multiple departments to achieve business objectives
• Advanced proficiency in MS Office, primarily Excel
• Creative, resourceful, organized & able to work well independently & as part of a team
• Superior written & verbal communication skills

Nice-to-haves

• Experience or Advanced Degree in Accounting / Information Systems
• Achievement or pursuit of relevant professional certifications such as CPA, CMA…
• Experience/exposure to SAP FSCM, TM1, Hyperion, BI / BW or similar reporting tools
• Manufacturing sector experience

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development
• Diversity and inclusion programs