Credit Control Manager

About the position

The Credit Control Manager at Vista Global will oversee the Credit Control and Cash Application teams, ensuring efficient operations aligned with key performance indicators (KPIs). This role involves leading a team of four, managing customer collections, and enhancing business processes to improve efficiency and effectiveness in financial operations.

Responsibilities

• Lead the processes of successful and timely collection of amounts from customers related to Program members.
• Ensure the departmental completion of sending payment requests, analyzing balances due, and escalating issues related to potential bad debts.
• Liaise with clients and follow up on actions taken by the team and other departments on disputed balances and litigation.
• Lead the Credit Control teams to ensure they effectively deliver on their tasks, including training and reviews.
• Oversee the US Cash Applications process to ensure accurate and timely posting and allocation of funds and credit balances on accounts.
• Manage the allocation of tasks to team members to maximize efficiency and effectiveness.
• Act as a point of contact with Sales team members to reduce complexity and friction with customers, ensuring client satisfaction.
• Partner with the Quality and Strategy manager and Head of AR (US) to review business processes and suggest improvements for efficiency.
• Support, encourage, and improve team performance, including training and one-on-one reviews.
• Identify and validate recruitment needs of the department in conjunction with Head of AR (US).
• Be the ‘go-to person' for team members by maintaining up-to-date knowledge of the company's business model, systems, policies, and relevant regulations.
• Responsible for all departmental reporting requirements and assist the Head of AR (US) in preparing relevant reports.

Requirements

• Minimum 3 years' experience leading and managing Collections or Accounts Receivable teams, including remote working.
• Experience with luxury brands or exposure to high-net-worth individual (HNWI) clients preferred.
• Strong leadership qualities to motivate and guide the team towards achieving company goals.
• Ability to work in a highly pressured, dynamic, entrepreneurial environment.
• Advanced Excel and strong analytical skills, with the ability to provide client-focused analysis and commentary.
• Excellent verbal and written communication skills, including cross-functional collaboration.
• Prior experience with SAP accounting software is beneficial.

Nice-to-haves

• Experience with luxury brand clients
• Exposure to high-net-worth individual (HNWI) clients

Benefits

• Competitive salary
• Opportunities for professional development
• Dynamic work environment
• Supportive team culture