Credit Dispute Specialist

First Investors Financial Services - Houston, TX

Full-time

Houston, TX

Credit Intermediation and Related Activities

About the position

The Credit Dispute Specialist is responsible for managing credit dispute functions, ensuring efficient use of resources to investigate account information and provide accurate credit report data to major credit bureaus. This role involves compliance auditing and facilitating data corrections, while maintaining adherence to the Fair Credit Reporting Act (FCRA).

Responsibilities

• Adheres to Stellantis Financial Services' policies and procedures for credit dispute resolution, ensuring compliance and thorough investigations.
• Conducts detailed investigations of all direct and indirect credit disputes, ensuring timely and accurate responses to borrowers and credit repair companies.
• Investigates claims of identity theft and reviews transactions to ensure the accuracy of information furnished to consumer reporting agencies.
• Identifies systemic errors or trends within account data, reporting findings to management, and maintains certification in Fair Credit Reporting Act (FCRA) requirements.
• Ensures compliance with FCRA in researching and responding to credit disputes, maintaining service levels, and updating account statuses as necessary.
• Acts as a liaison between consumer reporting agencies, E-Oscar, and Stellantis Financial Services management, resolving credit bureau-related issues and assisting with customer inquiries.
• Ensuring information is reported accurately and is processed promptly whether it is a direct or indirect dispute.
• All other duties assigned.

Requirements

• Minimum of 1 year of research and investigation experience required.
• High school diploma and/or GED.
• Beginning to intermediate skills in Microsoft Office including MS Word, MS Excel and MS Outlook.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice-to-haves

• Prior Credit Dispute or Compliance experience.
• Knowledge of FCRA.
• Minimum of 1 year of regulatory background.