Credit & Identity Fraud Operations Analyst

$63,150 - $90,000/Yr

Dish - Englewood, CO

Full-time - Mid Level

Englewood, CO

Broadcasting and Content Providers

About the position

The Credit & Identity Fraud Operations Analyst at DISH is responsible for tracking, measuring, monitoring, and reporting performance data related to credit and identity fraud processes. This role involves analyzing trends, providing recommendations for process improvements, and managing the implementation and ongoing operations of these processes to enhance customer onboarding experiences.

Responsibilities

• Identify trends in credit & identity fraud processes and use to make strategic business decisions.
• Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in performance.
• Identify potential opportunities for process improvement and report automation using various methods, including databases and spreadsheets.
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business.
• Create ad-hoc reports as requested in a timely and accurate manner.
• Maintain relationships with vendors and scope new vendors.
• Organize, prioritize, and track all projects and tasks with minimal guidance.
• Communicate and collaborate cross-functionally with internal stakeholders.

Requirements

• Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Analytics, Mathematics, or Statistics.
• At least two years of related experience, or equivalent combination of education and experience.
• Advanced knowledge of Microsoft Excel, including Pivot Tables, SUMIF, and VLOOKUP functions.
• Experience with SQL or Python.
• Proficiency with Google Suite applications (Gmail, Google Slides, Google Docs, etc).
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance.

Nice-to-haves

• Experience with credit and/or identity fraud.

Benefits

• Health savings account
• Employee stock purchase plan
• Flexible spending account
• 401(k) matching