Credit Operations Analyst

NRG Energy - Houston, TX

Full-time - Entry Level

Houston, TX

Utilities

About the position

The Credit Operations Analyst at NRG is responsible for providing analytical and technical support for Retail Operations programs, focusing on credit operations. This role involves leading the development of credit-related products, assisting in fraud strategy administration, and monitoring the effectiveness of credit processes. The analyst will also recommend improvements and ensure compliance with established policies.

Responsibilities

• Analyze business systems to ensure compliance with established policies and processes.
• Participate in complex initiatives and identify opportunities for process improvements.
• Perform investigative research, root cause evaluation, and consulting regarding credit transactions and suspicious activity.
• Identify and lead change initiatives, providing transparency and updates to leadership and stakeholders.
• Develop, implement, and utilize spreadsheets, graphics, and documents for analysis and reporting.
• Conduct ongoing process and control reviews for effectiveness and enhancements based on business needs.
• Evaluate the adequacy and effectiveness of policies, procedures, and internal controls.
• Present recommendations for resolving complex situations and exercise independent judgment.
• Recognize opportunities for addressing fraud issues and work with training departments on fraud prevention.
• Understand online and call center authentication tools and strategies.
• Act as a resource for personnel and stakeholders regarding responsibilities.
• Maintain understanding of Credit Policy and specialized Credit Operations programs.
• Assist with the development of operations processes to support Credit Policy and Operations programs.
• Recommend solutions to operational issues in Retail Operations programs.
• Serve as the first line of contact with 3rd party vendors providing Credit Operations Solutions.
• Provide support for special assignments as required.

Requirements

• Bachelor's degree in Business or equivalent from an accredited college or university.
• 1-2 years' experience in writing SQL code and querying Oracle databases.
• 3+ years' relevant credit and collections work experience, particularly in SAP/CCS.
• Knowledge of the utility or deregulated energy or telecommunications industry is preferred.
• Previous experience in fraud/loss prevention is a plus.

Nice-to-haves

• Strong business and analytical skills.
• Demonstrated strong leadership skills.
• Effective communication skills to a wide range of audiences.
• Strong interpersonal skills and ability to foster collaboration.
• Ability to complete projects independently with minimal supervision.
• Excellent organizational skills to balance multiple tasks.
• Ability to build and maintain relationships with internal stakeholders.
• Strong work ethic and high level of integrity.
• Knowledge of SAP and CRM systems.
• Ability to use initiative and good judgment in task completion.
• Attention to detail and accuracy.
• Comfortable handling risk and uncertainty.
• High degree of customer and internal client orientation.
• Traits of initiative and self-motivation.
• Proficiency with Microsoft Office applications.

Benefits

• Competitive salary
• Dynamic work environment
• Opportunities for career development