Credit Operations Analyst

NRG Energy - Houston, TX

Full-time

Houston, TX

Utilities

About the position

The Credit Operations Analyst at NRG is responsible for providing analytical and technical support for Retail Operations programs, focusing on credit operations. This role involves leading the development of credit-related products, assisting in fraud strategy administration, and monitoring the effectiveness of credit processes to recommend improvements. The analyst will also engage in investigative research and support various initiatives to enhance operational efficiency.

Responsibilities

• Analyze business systems to ensure compliance with established policies and processes.
• Participate in complex initiatives and identify opportunities for process improvements.
• Perform investigative research, root cause evaluation, and consulting regarding credit transactions and suspicious activity.
• Identify and lead change initiatives, providing transparency and updates to leadership and stakeholders.
• Develop, implement, and utilize spreadsheets, graphics, and documents for analysis and reporting.
• Conduct ongoing process and control reviews for effectiveness and enhancements based on business needs.
• Evaluate the adequacy and effectiveness of policies, procedures, and internal controls.
• Present recommendations for resolving complex situations and exercise independent judgment.
• Recognize opportunities for addressing fraud issues and work with training departments on fraud prevention.
• Act as a resource for personnel and stakeholders regarding credit operations.
• Maintain an understanding of Credit Policy and assess impacts on operations processes.
• Assist with the development of operations processes to support Credit Policy and Operations programs.
• Recommend solutions to operational issues in Retail Operations programs.
• Provide support for special assignments as required.

Requirements

• Bachelor's degree in Business or equivalent from an accredited college or university.
• 1-2 years' experience in writing SQL code and querying Oracle databases.
• 3+ years' relevant credit and collections work experience, particularly in SAP/CCS.
• Knowledge of the utility or deregulated energy or telecommunications industry is preferred.

Nice-to-haves

• Previous experience in fraud/loss prevention is a plus.
• Strong business and analytical skills.
• Demonstrated leadership skills.
• Effective communication skills in both written and oral forms.
• Strong interpersonal skills and ability to foster collaboration across teams.

Benefits

• Dynamic work environment with opportunities for career growth.
• Support for ongoing education and skill development.