Credit Processor - Remote

MUSC (Med. Univ of South Carolina) - Charleston, SC

Full-time

Remote - Charleston, SC

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Credit Processor diligently follows the workflows established to properly research, analyze and resolve undistributed and credit transactions within the EPIC system. Process all levels of transactions needed for resolution (transfers, posting, offsets, refunds, etc.). Will use available resources: Workflows, Email, Excel, Word, Fee Schedules etc. to verify insurance, patient, and guarantor information. Review websites, contact insurance carriers and/or guarantors and update demographics, coverage and/or claim information accordingly. Note accounts with actions taken. The ability to be accountable, adaptable and flexible to changes to processes, assigned tasks and meet set deadlines.

Responsibilities

• Process undistributed and credit transactions through assigned work queues or reports according to department's workflows.
• Process all levels of transactions needed for resolution (transfers, posting, offsets, refunds, etc.).
• Use available resources: Workflows, Email, Excel, Word, Fee Schedules etc. to verify insurance, patient, and guarantor information.
• Review websites, contact insurance carriers and/or guarantors and update demographics, coverage and/or claim information accordingly.
• Note accounts with actions taken.
• Maintain department's current Completed Account Contribution totals daily, weekly, monthly.
• Maintain >=97% accuracy rate on audit reviews.
• Review and process weekly insurance refund request letters to ensure resolution is met prior to deadlines.
• Review returned refunds; verify information pertaining to the reason of the return and/or consult with other departments for resolution.
• Process the cancellations to repost, reissue, and apply to escheatment or MISC Income for resolution.

Requirements

• High school diploma and one-year revenue cycle work experience required.
• Prior account analysis, credit resolution, billing and/or insurance follow up experience in a hospital or physician office setting preferred.
• Working knowledge of insurance payor remittances.
• Epic system knowledge helpful.
• Excellent organizational, analytical, and communication skills.
• Dependable, team focused, goal-oriented individuals with a strong work ethic and positive attitude.