Crew Chief - Phoenix Sky Harbor International Airport (PHX)

$49,920 - $49,920/Yr

Contour Airlines - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Air Transportation

About the position

The Crew Chief at Phoenix Sky Harbor International Airport is an entry-level management position responsible for overseeing day-to-day operations to ensure compliance with customer service, company, and regulatory standards. This role involves assisting management with staffing, acting as a liaison between operations and management, maintaining training records, and performing various customer service duties. The Crew Chief will also ensure safety and security on the ramp, assist passengers, and manage ground handling procedures.

Responsibilities

• Oversee day-to-day operations to ensure compliance with customer service standards, company standards, and regulatory standards.
• Assist management with staffing, including schedules, outages, and vacations.
• Act as a liaison between station operations and management, including email correspondence and shift summaries.
• Maintain training records for all employees, including classroom training and on-the-job training.
• Participate in airport operations, meetings, and planning sessions.
• Perform duties of a Ground Security Coordinator (GSC).
• Greet and assist customers in a prompt, friendly, and courteous manner.
• Provide check-in assistance, ticketing changes, and re-booking of itineraries.
• Check and accept passenger baggage, board/deplane flights, and escort passengers as needed.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival, and departure information, and answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolving customer concerns.
• Maintain knowledge of policies regarding unaccompanied minors and hazardous materials.
• Provide clear communication to passengers, agents, flight crews, and vendors.
• Ensure safety and security of the ramp and monitor customer safety during boarding and deplaning.
• Marshal aircraft on the ramp and observe safe ground-handling procedures.
• Carefully handle customer baggage and company material, including frequent lifting and loading/unloading.
• Service aircraft as needed and assist in ramp setup and storage of equipment and baggage.

Requirements

• At least nine months of prior airline or industry experience preferred.
• Must be at least 18 years of age.
• Must be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English; Spanish is a plus but not required.
• High school diploma or GED certification preferred.
• Basic knowledge of Microsoft Office Suite including Excel, Outlook, and Word.
• Possess polished and professional interpersonal skills with a positive attitude and customer-oriented mindset.
• Strong leadership and organizational skills with well-developed people skills.
• Ability to coordinate multiple priorities and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal, delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and submit to FAA and Company mandated random drug and alcohol tests.
• Able to lift 75lbs routinely with or without reasonable accommodation.
• Able to work in stressful situations and tight time constraints.

Nice-to-haves

• Ability to read, write, speak, and understand Spanish.
• Experience in customer service roles within the aviation industry.

Benefits

• Health, vision, and dental coverage effective the first day of the month following hire.
• Short-term/long-term disability and voluntary life insurance policies effective the first day of the month following hire.
• 401(k) savings plan with a company match up to 6%, effective the first day of the month following hire.
• Paid sick leave, accruing up to 56 hours per year.
• Vested vacation hours available on January 1st following hire.
• Non-revenue/space available (NRSA) travel privileges after six months of service.
• Variety of leaves of absence including medical, maternity, and personal leave.