Crew Chief - Show Low Regional Airport

$17 - $22/Yr

Contour Aviation - Show Low, AZ

Full-time - Entry Level

Show Low, AZ

Support Activities for Transportation

About the position

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. This is an entry-level management position overseeing day-to-day operations to ensure compliance with customer service standards, company standards, and regulatory standards.

Responsibilities

• Oversee the day-to-day operation to ensure compliance with customer service standards, Company standards, and regulatory standards.
• Assist management with staffing to include schedules, outages, vacations, etc.
• Act as liaison between stations operations and members of management.
• Assist management for upkeep of training records for all employees.
• Actively involved with respect to airport operations, meetings, and all planning sessions.
• Perform the duties of a Ground Security Coordinator (GSC).
• Greet and assist all customers in a prompt, friendly and courteous manner.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Check and accept passenger baggage.
• Board/deplane flights and escort passengers to and from aircraft as needed.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival and departure information.
• Assist unaccompanied minors and passengers with special needs.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors and other regulatory requirements.
• Provide clear and accurate communication to passengers, agents, flight crews and vendors.
• Responsible for maintaining the safety and security of the ramp.
• Monitor customer safety during boarding and deplaning.
• Marshal aircraft on the ramp.
• Observe safe ground-handling procedures and maintenance of ground service equipment.
• Careful handling of customer baggage and company material.
• Service aircraft as needed.
• Assist in ramp set up and storage of equipment and baggage.
• Perform special projects and/or other duties as assigned.

Requirements

• At least nine (9) months of prior airlines or industry experience preferred.
• Be at least 18 years of age.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English; ability to read, write, speak and understand Spanish is a plus.
• High school diploma or GED certification preferred.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to lift 75lbs routinely with or without reasonable accommodation.
• Able to work in stressful situations and tight time constraints.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements.

Benefits

• Health, vision, and dental coverage.
• Short-term/long-term disability and voluntary life insurance policies.
• 401(k) savings plan with a company match up to 6%.
• Paid sick leave (up to 56 hours per year).
• Vested vacation hours available on January 1st following date of hire.
• Non-revenue/space available (NRSA) travel privileges after six months of service.
• Variety of leaves of absence including medical leave, maternity leave, paternity leave, etc.