Crew Chief

$33,280 - $33,280/Yr

Jiffy Lube - Cedar Park, TX

Part-time,Full-time - Mid Level

Cedar Park, TX

251-500 employees

Repair and Maintenance

About the position

The Crew Chief position at Team Car Care is a management role focused on delivering exceptional customer service and driving sales growth within the service center. As a Crew Chief, you will work closely with the General Manager to lead the team, ensure operational efficiency, and enhance the guest experience. This role offers opportunities for career advancement and professional development through extensive training programs.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth through guest count and sales performance.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance.
• Ensure quality control measures and processes are followed consistently.
• Carry out duties such as inventory management, cash handling, and addressing guest issues.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Maintain a clean, safe, and presentable service center according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service associates.
• Perform opening and closing duties when the General Manager is off.
• Assist in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations to maintain a safe and productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Demonstrate a positive, helpful attitude and professional conduct.
• Enjoys a fast-paced, flexible, high-performance retail environment.
• Ability to read and interpret safety rules and procedure manuals.
• Must be able to stand on hard surfaces and lift up to 50 pounds.
• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without sponsorship.

Benefits

• Employee discount program every 6 months
• Health insurance
• 401(K) retirement plans
• Training certifications program
• Paid vacation days
• Incentive bonus pay for performance
• Access to earnings through DailyPay