Crew Chief

$32,656 - $32,656/Yr

Jiffy Lube - Fairless Hills, PA

Full-time - Entry Level

Fairless Hills, PA

251-500 employees

Repair and Maintenance

About the position

As a Crew Chief at Team Car Care, you will play a vital role in the management team, focusing on delivering exceptional customer service and driving revenue growth. This position offers opportunities for leadership development and career advancement within a dynamic work environment. You will collaborate closely with the General Manager to ensure operational efficiency and team engagement while providing training and support to crew members.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance.
• Ensure quality control measures and processes are followed consistently.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable.
• Guide and mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations to maintain a safe work environment.
• Assist guests with their questions and needs.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Demonstrate a positive, helpful attitude and professional conduct.
• Enjoys a fast-paced, flexible, high-performance retail environment.
• Ability to read and interpret safety rules and procedure manuals.
• Must be able to stand on hard surfaces and lift up to 50 pounds.

Nice-to-haves

• Professional automotive experience is a plus.

Benefits

• 401(k)
• Employee discount program
• Health insurance
• Paid vacation days
• Training certifications program
• Incentive bonus pay for performance
• Access to earnings through DailyPay