Crew Chief

$34,736 - $40,976/Yr

Jiffy Lube - Framingham, MA

Full-time - Mid Level

Framingham, MA

251-500 employees

Repair and Maintenance

About the position

As a Crew Chief at Team Car Care, you will play a vital role in the management team, focusing on delivering exceptional customer service and driving revenue growth. This position offers opportunities for leadership development and career advancement within a dynamic workplace environment. You will collaborate closely with the General Manager to guide the crew, ensure operational efficiency, and enhance the overall guest experience.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth through guest count and performance metrics.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader, building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance and coaching.
• Ensure quality control measures and processes are consistently followed.
• Assist with inventory management, cash handling processes, and addressing guest issues.
• Support the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Maintain a clean, safe, and presentable service center according to the Guide to Excellence.
• Mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties in the absence of the General Manager.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to safety regulations and maintain a productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales and service results.
• Positive, helpful attitude with professional conduct and appearance.
• Ability to thrive in a fast-paced, flexible, high-performance retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Physical ability to stand on hard surfaces and lift/move items up to 50 pounds.

Nice-to-haves

• Professional automotive experience (not required).

Benefits

• 401(k)
• Employee discount program
• Health insurance
• Paid vacation days
• Training certifications
• Incentive bonus pay for performance
• DailyPay access to earnings