Crew Chief

$32,656 - $33,155/Yr

Team Car Care - Fairless Hills, PA

Part-time,Full-time - Mid Level

Fairless Hills, PA

251-500 employees

Repair and Maintenance

About the position

The Crew Chief position at Team Car Care in Fairless Hills, PA, is a full-time role focused on delivering exceptional customer service and supporting the management team. The Crew Chief will work closely with the General Manager to ensure operational efficiency, drive sales growth, and foster a positive team environment. This role offers opportunities for career advancement through training and development programs.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance.
• Ensure quality control measures and processes are followed consistently.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable.
• Provide guidance and mentoring to automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to all rules and regulations that maintain a safe and productive work environment.
• Assist guests with their questions and needs.

Requirements

• 1 to 3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Positive, helpful attitude and professional conduct.
• Ability to work in a fast-paced, flexible retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules and procedure manuals.
• Must be able to stand on hard surfaces and lift up to 50 pounds.

Benefits

• Health insurance
• 401(k)
• Employee discount program
• Paid vacation days
• Training certifications
• Bonus pay