Crew Chief

$34,736 - $35,235/Yr

Jiffy Lube - Rocky Point, NY

Full-time - Entry Level

Rocky Point, NY

251-500 employees

Repair and Maintenance

About the position

As a Crew Chief at Team Car Care, you will play a vital role in the management team, focusing on delivering exceptional customer service and driving sales growth. This position offers opportunities for leadership development and career advancement within a dynamic work environment. You will collaborate closely with the General Manager to ensure operational efficiency and team engagement while providing training and support to crew members.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth through guest count and performance metrics.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader, building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance and coaching.
• Ensure quality control measures and processes are consistently followed.
• Carry out duties such as inventory management, cash handling, and addressing guest issues.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties in the absence of the General Manager.
• Help build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to safety rules and regulations to maintain a productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales and service results.
• Positive, helpful attitude with professional conduct and appearance.
• Ability to thrive in a fast-paced, flexible, high-performance retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules and operating instructions.
• Must be able to stand on hard surfaces and lift/move items up to 50 pounds.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid vacation days
• Training certifications
• Incentive bonus pay for performance