Crew Chief

$31,200 - $31,200/Yr

Jiffy Lube - Shawnee, KS

Part-time,Full-time - Mid Level

Shawnee, KS

251-500 employees

Repair and Maintenance

About the position

The Crew Chief position at Team Car Care is a leadership role focused on delivering exceptional customer service and driving revenue growth. The Crew Chief works closely with the General Manager to manage daily operations, mentor team members, and ensure a high-quality service experience for customers. This role offers opportunities for career advancement and skill development within a dynamic work environment.

Responsibilities

• Work directly with the General Manager to ensure consistent revenue growth through guest count and sales performance.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Develop teammates by leveraging the internal training program and providing ongoing guidance and coaching.
• Ensure quality control measures and processes are followed consistently.
• Carry out duties such as inventory management, cash handling, and addressing guest issues.
• Assist the General Manager with budgeting, sales forecasts, and financial performance.
• Provide clear and detailed direction to the team consistently.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Mentor automotive technicians and Customer Service Associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Assist in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings to set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to safety rules and regulations to maintain a productive work environment.
• Assist guests with their questions and needs in-person, electronically, or via telephone.

Requirements

• 1-3 years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and understanding of the retail industry.
• Ability to analyze and recommend financial objectives to increase sales.
• Positive, helpful attitude and professional conduct.
• Ability to thrive in a fast-paced, flexible retail environment.
• 'Guest First' mindset.
• Ability to read and interpret safety rules and operating instructions.
• Physical ability to stand on hard surfaces and lift up to 50 pounds.

Nice-to-haves

• Professional automotive experience is a plus.

Benefits

• Employee discount program every 6 months.
• Health insurance coverage.
• 401(K) retirement plans.
• Training certifications program.
• Paid vacation days.
• Incentive bonus pay for performance.
• Access to earnings through DailyPay.