About the position
As a Crew Leader at AMC, you will play a vital role in supporting operations to achieve the company's guest, associate, and financial goals. This position is designed for individuals who are passionate about movies and eager to develop their leadership skills in preparation for a supervisory role. You will be responsible for delivering superior service to AMC guests while leading and optimizing the performance of your crew. Your role will involve connecting with guests, ensuring their satisfaction, and managing the crew's activities to maintain a high standard of service and cleanliness in the theatre. In this position, you will assist with various operational tasks, including assigning breaks, reinforcing standards, and coaching crew members on effective sales techniques. You will also be responsible for resolving guest inquiries and concerns, ensuring that all interactions are friendly and efficient. Your leadership will be crucial in maintaining the theatre's cleanliness and safety protocols, as well as overseeing inventory management and cash handling processes. You will be expected to perform crew functions as needed, demonstrating your ability to work effectively in a high-volume environment. AMC values innovation and diversity, and as a Crew Leader, you will embody these principles by leading by example and taking responsibility for your results and the success of the team. This role offers a unique opportunity to build strong communication, leadership, and time management skills while enjoying the perks of free movies and flexible scheduling.
Responsibilities
- Deliver superior service when connecting with AMC guests and leading associates.
- Optimize Crew placement for each job function on a round-by-round basis.
- Assist with assigning breaks and jobs within an assigned area.
- Reinforce the Wardrobe 101 Standards with Crew.
- Peer coach on sales pitch for AMC Stubs.
- Resolve guest questions, concerns and issues, including distribution of passes when appropriate.
- Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
- Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
- Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.
- Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
- Distribute banks (box office, concession, guest service, and arcade).
- Provide change, as needed, using remote supply bank or floor safe.
- Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
- Distribute inventory to support the Food & Beverage stand.
- Secure inventory during theatre closing.
- Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
- Assist with inventory processes and stock room organization.
- Assist with voids, refunds, seat blocking, and line management.
- Assist with maintenance needs, as necessary.
- Assist with marketing change out of posters, standees, handouts, etc.
- Assist in booth operations.
- Assist with Radiant performance scheduling.
- Perform actual Crew functions, as business levels require.
- Perform other duties as directed by management (must align with Crew Access Policy).
- Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
- Uphold AMC's Business Practice Standards and ensure compliance with company programs.
Requirements
- Age 16 or older; other location-specific age requirements may apply.
- Excellent guest service skills.
- Ability to communicate and work effectively with guests in high volume setting.
- Effective leadership and interpersonal skills.
- Ability to work effectively with supervisors and co-workers.
- Ability to work with minimal supervision.
- Ability to meet deadlines.
- Trained and able to demonstrate competency in all crew positions.
Benefits
- Free movies at any of our theatres nationwide.
- Free popcorn daily.
- Half off eats and drinks.
- Flexible schedules.
- Ability to work with friends.
