American Airlines Group - Boston, MA
posted 5 months ago
As a Crew Manager at American Airlines, you will be an integral part of the Flight Service Team within the Customer Experience Division. This role is pivotal in supervising, directing, and coordinating the job performance and activities of Flight Attendants and Support Staff. You will act as the Manager on Duty or in an operational support role, working directly in the operation on the concourse, at the gates, or on the aircraft as required. This position may also involve occasionally working as a Flight Attendant, providing you with a comprehensive understanding of the in-flight experience and the challenges faced by your team. Your responsibilities will include coaching and counseling subordinate employees to ensure they have a thorough understanding of and comply with all company and departmental policies, procedures, and regulations. You will initiate appropriate corrective actions when necessary, up to and including dismissal, and provide guidance in developing Flight Attendants and Support Staff for greater responsibility, transfer, and promotion. Additionally, you will participate in task forces and planning activities to problem-solve and plan the future direction of the department, ensuring that a quality product is consistently delivered to customers. You will also be responsible for conducting in-flight Quality Service Reviews and collaborating with various departments, city management, and vendors involved in producing or delivering different aspects of the in-flight product. This role requires the ability to work shift work, including weekends and holidays, and entails travel away from home approximately 25% of the month. Your leadership will be crucial in maintaining high standards of service and operational efficiency within the team.