About the position
As a Crew Scheduler at SkyWest, you will be immersed in a dynamic and fast-paced environment that requires critical thinking and the ability to multi-task effectively. This role is essential to the smooth operation of our airline, as you will be responsible for various technical crew scheduling functions and activities. You will provide scheduling support to Pilots and Flight Attendants, ensuring that all legalities and compliance measures are met. The position involves utilizing multiple computer programs simultaneously while managing a high volume of phone calls, making it crucial to have strong communication skills and the ability to problem-solve efficiently. In this role, you will be expected to monitor and ensure compliance with crewmember legalities, make calls to crew members to notify them of schedule changes, and communicate with other departments to facilitate an efficient operation. The work environment is characterized by a great team atmosphere, and you will have numerous opportunities for growth within the company. The training provided will equip you with all the necessary skills to succeed in this position, and you will enjoy a rewarding work experience that contributes to the overall success of SkyWest. SkyWest offers a competitive training wage of $16.50 per hour, which increases to $19.00 per hour after completing classroom and on-desk training, typically lasting around seven months. Additionally, the scheduling structure allows for four 10-hour shifts with three consecutive days off, providing a unique work-life balance. Shift trade flexibility is also available, allowing you to manage your schedule effectively. Overall, this position is not just a job; it is an opportunity to be part of a company that values teamwork, respect, quality, and professionalism, while also providing world-class benefits and a supportive work environment.
Responsibilities
- Provide scheduling support to Pilots and Flight Attendants
- Utilize multiple computer programs simultaneously with heavy phone call volume
- Monitor/ensure compliance with crewmember legalities
- Make calls to crew members notifying them of schedule changes
- Communicate and problem solve with other departments to provide an efficient operation
Requirements
- Strong verbal and written communication skills
- Exceptional customer service skills
- Desktop PC/Computer experience required
- Ability to multi-task and prioritize in a changing and fast-paced environment
- Able to work independently and as part of a team
- Bring a passion and ability to find solutions
- Outstanding listening and critical thinking skills
- People oriented with a positive and cooperative attitude
- Must be able to work a flexible schedule (weekends, holidays, early mornings, afternoons, and graveyard shifts)
- A desire to learn and a commitment to professional development
- Demonstrated stable work history with reliable attendance
- Provide a one-year commitment to the position
- Call center or related experience a plus
Nice-to-haves
- Call center or related experience
Benefits
- 401(k) match
- Performance Rewards and Profit Sharing
- Health care (medical, dental, and vision)
- Discounted and standby travel privileges worldwide for you and your family with all four of our major partners (Delta Air Lines, American Airlines, Alaska Airlines, United Airlines)
