About the position
As a Crew member at AMC, you will play a vital role in delivering superior service to our guests while supporting the company's financial goals. This position is perfect for those who love movies and want to be part of a dynamic team that values communication, leadership, and time management skills. You will have the opportunity to work in a fun and fast-paced environment, where you can build strong relationships with your colleagues and guests alike. The role involves various responsibilities, including providing excellent guest service, maintaining a calm demeanor to deter disruptive behavior, and effectively multitasking in a busy theatre setting. You will also be responsible for ensuring the security of cash and tickets, enforcing movie ratings, and maintaining cleanliness in all areas of the theatre. Additionally, you will have the chance to participate in cross-training and take on different duties as needed, all while enjoying the perks of free movies and flexible scheduling.
Responsibilities
- Exhibit excellent guest service skills.
- Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
- Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
- Work effectively with supervisors and co-workers.
- Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
- Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
- Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
- Ensure the security of all cash, receipts and tickets.
- Enforce the movie ratings system courteously and effectively. Uphold 'zero tolerance' policy in regard to ID checking.
- Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
- Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
- Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
- Control access to the theatre.
- Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
- Perform daily stocking and maintenance duties.
- Ability to work and meet deadlines with minimal supervision.
- Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
- Follow instructions on safe use of all chemicals/cleaning materials.
- Uphold AMC's Business Practice Standards and ensure compliance with company programs.
- Maintain regular personal attendance for all scheduled shifts.
- Assist with other Crew functions and perform other duties as directed.
Requirements
- Standing, walking, lifting, twisting, and bending on a frequent basis.
- Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).
Benefits
- Free popcorn daily
- Half off eats and drinks
- Flexible schedules
- Ability to work with friends
- Free movies at any of our theatres nationwide
