CRISIS RESPONSE TEAM PROGRAM MANAGER

$13,334 - $95,400/Yr

University of Washington - Bothell, WA

Full-time - Mid Level

Remote - Bothell, WA

Educational Services

About the position

The Crisis Response Team Program Manager will lead the development, implementation, and ongoing management of the Campus Crisis Response Team (CCRT) at the University of Washington's Seattle Campus. This role is crucial in establishing protocols and procedures for crisis intervention, recruiting and managing a team of mental health professionals, and fostering collaboration with various campus departments and community resources. The Program Manager will play a key role in shaping the CCRT as a vital resource for campus safety and mental health support, ensuring culturally informed practices and effective crisis management.

Responsibilities

• Design and establish comprehensive protocols for the CCRT's operations.
• Develop and implement a campus-wide communication strategy to introduce CCRT.
• Develop policies and procedures for crisis screening, dispatch, interventions, and follow-up.
• Create job descriptions and lead the hiring process for Crisis Responders.
• Implement systems for documenting crisis interventions and outcomes.
• Collaborate with the Attorney General's Office on risk assessment and liability issues.
• Develop and implement strategies to promote the CCRT's services across campus.
• Manage the CCRT budget and seek additional funding opportunities as needed.
• Collect and analyze data on program effectiveness; assess the effectiveness of the CCRT's interventions and protocols.
• Coordinate and lead crisis interventions on the Seattle campus.
• Provide expert guidance in de-escalation techniques and mental health first aid.
• Ensure timely and appropriate responses to mental health emergencies and wellness checks.
• Recruit, hire, and supervise CCRT staff members.
• Coordinate the day-to-day operations of program services.
• Foster a supportive work environment to prevent burnout and promote staff retention.
• Conduct regular performance evaluations and provide constructive feedback.
• Establish and maintain strong working relationships with key campus partners and community mental health providers.

Requirements

• Master's degree in social work, psychology, counseling or a closely related field and 4-6 years of related work experience.
• Supervisory experience.

Nice-to-haves

• Current license in psychology, social work, counseling, or related health care field; ability to become licensed in Washington state.
• Advanced degree - Masters, PhD, PsyD - in related field.
• Experience working in higher education and/or experience working with university students.
• Knowledge of local mental health resources and community partners.
• Demonstrated experience in program development and implementation.
• Commitment to multiculturally informed care models and experience working with a diverse community.
• Strong understanding of crisis intervention techniques and best practices.
• Demonstrated ability to work collaboratively across departments and with diverse populations.
• Familiarity with relevant laws and regulations (e.g., HIPAA, FERPA).
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Proficiency in using database systems and data analysis tools.
• Knowledge and training in providing psychological assessment and psychotherapy services to patients.
• Experience working with underrepresented communities and individuals.
• Experience with developing, training, and managing support staff.

Benefits

• Generous benefits and work/life programs.
• Professional growth opportunities.
• Unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.