Critical Environment Field Service Engineer

$108,000 - $180,000/Yr

Microsoft - Chicago, IL

Full-time - Entry Level

Onsite - Chicago, IL

Publishing Industries

About the position

The Critical Environment Field Service Engineer (CE FSE) plays a vital role in supporting the infrastructure and foundational technologies for cloud services, including Bing, Office 365, Xbox, OneDrive, and Azure. This position focuses on ensuring optimal operational efficiency within data centers, managing critical environment infrastructure, and contributing to a culture of inclusion and professional development. The CE FSE is responsible for maintaining compliance with service-level policies, engaging with teams to execute projects, and maximizing the availability of critical environments in collaboration with landlord partners.

Responsibilities

• Ensure compliance with data center business unit and service-level policies.
• Engage with appropriate teams and resources to execute tasks or projects.
• Manage programs associated with the area of responsibility.
• Demonstrate conscientiousness on cost adherence to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures; report any safety or security issues immediately.
• Participate in Root Cause Analysis (RCA) processes as appropriate.
• Maximize Critical Environment (CE) availability in conjunction with landlord partners at leased data centers to ensure optimal operational efficiency.
• Oversee the day-to-day operation and maintenance of mechanical and electrical equipment in leased data centers.
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of the data center's Emergency Preparedness and Response plan and act as an escalation point for all facilities-related issues.
• Coordinate, plan, schedule, and supervise CE audit and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with the Engineering Group and landlord partners.
• Work with regional and global peers to share and build best practices across the entire data center portfolio.

Requirements

• High School Qualification or equivalent AND 2+ years of experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments.
• Ability to meet customer and/or government security screening requirements, including passing a Cloud background check upon hire/transfer and every two years thereafter.

Nice-to-haves

• 3+ years of experience in Critical Environment infrastructure (e.g., UPS, Generator, AHU).
• Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or service working on large scale Critical Environment projects.
• Experience with the operation of IT infrastructure (Server, SAN, Networking, etc.).

Benefits

• Industry leading healthcare
• Educational resources
• Discount on products and services
• Savings and investment programs
• Maternity and paternity leave
• Generous time away
• Giving program
• Opportunities to network and connect