Microsoft - San Antonio, TX
posted 2 months ago
As a Critical Environment Program Manager - Operations Specialist (CEPM-Ops) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will play an integral role in delivering best-in-class cloud services that meet the highest standards of performance, reliability, safety, and security. You will ensure the smooth operation, maintenance, and repair of critical infrastructure that keeps our datacenters up and running for 24 hours a day, 365 days a year. A key component of the role involves interpreting technical documents, such as one-lines, engineering documentation/designs, site layouts, and building plans to provide technical support, manage incidents, and coordinate projects at datacenters. You will influence process-related decisions by providing insights, recommendations, and guidance on best practices to identify and incorporate cost-effective and scalable solutions. You will promote a culture of continuous improvement and ensure operational readiness by shaping the Procedure Program, managing the Fuel and Battery Programs, and leading the Critical Environment (CE) Drill Program to enhance preparedness, response, and growth of the capabilities of the Critical Environments team. The CEPM-Ops Specialist reports directly to the CE Operations Manager and will assist regularly in reporting on critical infrastructure, inclusive of operational OKRs and maintenance KPI metrics, organizational policies, procedures, and standards. This role requires technical, interpersonal, communication, and organizational skills to effectively engage with stakeholders and convey information clearly. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.