Critical Environment Program Manager Operations Specialist

$100,800 - $222,000/Yr

Microsoft - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Publishing Industries

About the position

As a Critical Environment Program Manager - Operations Specialist (CEPM-Ops) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will play an integral role in delivering best-in-class cloud services that meet the highest standards of performance, reliability, safety, and security. You will ensure the smooth operation, maintenance, and repair of critical infrastructure that keeps our datacenters up and running for 24 hours a day, 365 days a year. A key component of the role involves interpreting technical documents, such as one-lines, engineering documentation/designs, site layouts, and building plans to provide technical support, manage incidents, and coordinate projects at datacenters. You will influence process-related decisions by providing insights, recommendations, and guidance on best practices to identify and incorporate cost-effective and scalable solutions. You will promote a culture of continuous improvement and ensure operational readiness by shaping the Procedure Program, managing the Fuel and Battery Programs, and leading the Critical Environment (CE) Drill Program to enhance preparedness, response, and growth of the capabilities of the Critical Environments team. The CEPM-Ops Specialist reports directly to the CE Operations Manager and will assist regularly in reporting on critical infrastructure, inclusive of operational OKRs and maintenance KPI metrics, organizational policies, procedures, and standards. This role requires technical, interpersonal, communication, and organizational skills to effectively engage with stakeholders and convey information clearly. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Establish solid working relationships with customers and vendors.
• Foster positive cross-group collaboration.
• Oversee the day-to-day operations and timely execution of maintenance and repairs for mechanical and electrical equipment in a data center.
• Coordinate with Critical Environment Technician Managers who execute the planned preventative and corrective maintenance of electrical and mechanical equipment.
• Utilize CMMS and/or similar maintenance management systems.
• Oversee operational monitoring processes and performance of electrical plant and machinery to mitigate risks and safeguard against potential failure/loss.
• Coordinate, plan, schedule, and supervise Critical Environment audits and compliance verifications.
• Ensure compliance to all local and global standards, perform spot checks and audits.
• Monitor progress and inspect completed maintenance and repairs to ensure the required standards are achieved.
• Conduct field observations for critical procedures and vendor quality assessments.
• Act as an escalation point for all facilities-related issues within the datacenter, escalating to the CE Operations Manager.
• Manage small-to-medium projects from conception to completion.
• Support data center Engineers to drive cost/energy efficiency projects and implement TSB (Technical Service Bulletins) and integrate with maintenance schedule.
• Identify and escalate single points-of-failure and provide remediation of vulnerabilities.
• Provide recommendations on new data center equipment designs, technologies, and construction methods.
• Attend and participate in routine meetings, incident and engineering bridges, and safety briefings.
• Create request for change tickets and brief the Change Advisory Board to review proposed work and gain approval.
• Coordinate repairs for incident and/or hardware repair items.
• Track completion of repairs following an incident.
• Oversee battery health at data centers and ensure continuous operations.
• Order fuel and monitor fuel levels.
• Ensure quality of Method Statement of Work/Method of Procedure authoring and alignment with standards.
• Develop and execute drills for the CE Drill Program.

Requirements

• High School Diploma or equivalent AND 2+ years of experience leading teams, supervising mission-critical services, aligning business objectives and fostering a KPI-driven culture, and ensuring accountability in areas such as safety, security, and availability.
• OR 3+ years' of relevant experience in high-availability infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields.
• Proven track record for solving and/or communicating technical issues with the maintenance and operation of building cooling, electrical, mechanical and life safety systems.
• 3+ years of experience reading and analyzing one-line schematics across various datacenter designs.

Nice-to-haves

• 8+ years of relevant experience in high-availability infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields.
• Proven track record for solving and/or communicating technical issues with the maintenance and operation of building cooling, electrical, mechanical and life safety systems.
• 8+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU, Air Cooled Chillers, Battery behaviors and Battery types such as VRLA, wet cell, etc.).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, HVAC, specialized training on data center technologies and operations, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP, CCNA.
• 1+ years of experience with cloud computing platforms.
• 3+ years of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 3+ years of experience with project management or relevant certification/training in project management.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Health insurance
• 401k
• Paid holidays
• Paid volunteer time
• Flexible scheduling