Critical Environments Engineer, Data Center Operations - GSC - US

Sysco - Houston, TX

Full-time - Mid Level

Houston, TX

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

Sysco Data Center Operations is seeking a detail-oriented Critical Environment Engineer to oversee the management of rack, power, and patching of all equipment within our data center environment. This role is situated in a global and fast-paced technology environment where regular MAC (move, add, change) work is conducted. The Critical Environment Engineer will be responsible for performing hands-on tasks as well as coordinating with vendor management for remote hands/eyes to ensure the completion of all MAC work. This position plays a crucial role in the monitoring and alerting systems for all Sysco data centers, ensuring that operations run smoothly and efficiently. As a subject matter expert, the engineer will install, troubleshoot, repair, and manage the lifecycle of all environmental monitoring devices, Power Distribution Units (PDUs), and other equipment within the data center. Maintaining accurate information in the Data Center Infrastructure Management (DCIM) tool is essential, as is coordinating, scheduling, and documenting change control requirements related to various activities. The engineer will uphold all Data Center Operations (DCO) standards, processes, and procedures while executing or requesting vendor execution of MAC work. Collaboration is key in this role, as the engineer will work with remote hands and partner teams globally to ensure timely and correct repairs and installations of server hardware, network devices, and cross-connects to exchanges and counterparties. Additionally, the engineer will develop and maintain cable schedules and material stock requirements, as well as create rack-level elevations and patching methodologies to optimize the data center's operational efficiency.

Responsibilities

• Serve as a subject matter expert for the installation, troubleshooting, repair, and lifecycle management of all environmental monitoring devices, PDUs, and other equipment within the data center.
• Maintain accurate information in the Data Center Infrastructure Management (DCIM) tool.
• Coordinate, schedule, and document change control requirements related to activities.
• Uphold all Data Center Operations (DCO) standards, processes, and procedures while executing or requesting vendor execution of MAC work.
• Collaborate with remote hands and partner teams globally to ensure timely and correct repairs and installations of server hardware, network devices, and cross-connects to exchanges and counterparties.
• Develop and maintain cable schedules and material stock requirements.
• Create rack-level elevations and patching methodologies.

Requirements

• Bachelor's Degree or equivalent experience with four to seven years of previous telecommunication experience preferred.
• 3-5 years of experience in Data Center operations and hardware lifecycle management.
• 3+ years of DC specific cabling design and implementation experience.
• 3+ years of DC specific equipment installation experience.
• Excellent vendor management and engagement expertise.
• Working knowledge in IT infrastructure operations, configurations, tools, and service processes used within Data Center operations.
• Experience in Configuration Management over IT assets and components, maintaining information about configuration items, including hardware documentation and data center facilities.
• Experience in diverse Data Center environments (more than 10 sites).
• Possess a high degree of professionalism, customer service, and dependability.
• Ability to apply comprehensive and in-depth knowledge of technical concepts, practices, and procedures.
• Solid written and verbal communication skills.
• Intermediate to Advanced Excel skills.
• Ability to work in a remote capacity and in a team environment.

Nice-to-haves

• ICOR Critical Environments Engineer or Manager certification.
• BICSI and/or Commscope Systimax certification.

Benefits

• Health insurance
• Dental insurance
• 401k retirement plan
• Paid time off
• Professional development opportunities
• Employee discounts
• Flexible scheduling options