Critical Facility Technician II, Data Center

- Entry Level

Phoenix, AZ

Real Estate

About the position

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC's vision.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Requirements

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain
• Customer service mentality - we are customer obsessed

Nice-to-haves

• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.