Qts Data Centers - Fort Worth, TX

posted about 2 months ago

Full-time
Onsite - Fort Worth, TX

About the position

The Critical Operations Technician is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, and controls within a data center environment. This role involves monitoring operations, conducting assessments of building systems, and ensuring the proper functioning of departmental equipment. The technician assists customers on the Data Center floor, manages tickets, and communicates alerts to systems engineers, all while supporting a 24/7 data center operation.

Responsibilities

  • Install, repair, and maintain IT, electrical, mechanical, plumbing/piping equipment, and controls.
  • Monitor operations and conduct routine assessments of building systems.
  • Perform tests, rounds, and analyze data to ensure proper functioning of equipment.
  • Assist customers on the Data Center floor in person and via telephone.
  • Manage tickets within the ticketing system and communicate alerts to systems engineers.
  • Perform preventive maintenance on mechanical and electrical equipment.
  • Provide remote hands and eyes services for customers.
  • Install and repair customer equipment based on established procedures.
  • Process work orders for preventative and corrective maintenance.
  • Respond to building emergencies and customer requests.

Requirements

  • Two or more years of technical training, military training, or workplace equivalency.
  • Background in IT, electrical, and/or mechanical fields.
  • Proficiency with MS Office Suite.

Nice-to-haves

  • One or more years of work experience in a data center environment, NOC, or equivalent.
  • Certifications such as A+, Network+, BICSI Installer I.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Military leave
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