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University of Maine System - Orono, ME
posted about 2 months ago
About the position
The CRM Administrator and Service Delivery Lead at the University of Maine System is a full-time role focused on implementing, maintaining, and optimizing the Salesforce CRM and Marketing Cloud instance across the university's campuses. This position involves collaborating with key stakeholders to provide scalable solutions, ensuring data quality, and offering user training and support. The role also includes overseeing a small team of analysts dedicated to supporting Salesforce and Marketing Cloud tools.
Responsibilities
- Implement and optimize the system-wide Salesforce CRM and Marketing Cloud instance.
- Collaborate with key stakeholders across campuses to provide scalable solutions.
- Maintain system security and integrity while verifying data quality.
- Provide user training and support for the Salesforce platform.
- Write process documentation and manage reports/dashboards.
- Oversee and supervise a small team of analysts supporting Salesforce and Marketing Cloud tools.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a closely related field.
- Three years of experience with enterprise systems administration and development in a higher education environment.
- Salesforce certifications: Platform App Builder, Administrator, and Platform Developer I.
Benefits
- Remote work flexibility from any location in the U.S.
