CRM Data Cloud Architect

Full-time - Senior

Remote - Bridgewater, NJ

10,001+ employees

Professional, Scientific, and Technical Services

About the position

A Data Cloud Architect for our CX Practice is a strategic position to our customers, with a focus on the implementation and value realization of Salesforce Data Cloud. This role defines the technical architecture and solutions to help our customers realize their customer experience strategies, in order to improve their current state and address their future growth and scale.

Responsibilities

• Work as part of an overall delivery team to produce a stellar customer experience.
• Design an architecture, data model, and integrations centered around Salesforce Data Cloud with an understanding of the current and future technology stack.
• Ensure that the final solution delivers business value in a meaningful and measurable way.
• Play a technical role in evaluating new business feature requests, considering the customer's current and future-state technology landscape.
• Ability to guide product selection and/or marketing technology stack roadmaps for Salesforce solutions and provide similar input for non-Salesforce solutions.

Requirements

• 6+ years architecting for customer experience.
• Salesforce certification for Data Cloud Consultant, with certifications for Marketing Cloud and CRM highly recommended.
• Working knowledge of key digital marketing capabilities - customer identity/context, data management, marketing analytics, marketing automation and orchestration, decision engines/offer engines/personalization, multi-channel activation, customer engagement.
• High level understanding of service based use cases, trends, and insights.
• Experience with auditing and assessing the maturity of a customer's CX technology stack and ability to provide improvement recommendations.
• Experience with designing marketing or CX technology stack transformation roadmaps for scale.
• Experience with stack optimization and consolidation.
• Experience with complex data structures, data modeling and databases (typical marketing, sales, service data and data structures). Ability to provide best practice guidance on data management and integrations (APIs, file-drops, etc.).
• Demonstrated track record in learning new technologies quickly.
• Experience leading discoveries, gathering technical requirements, and executing a solution based on system best practices, platform limitations, and client ability to maintain.
• Excellent communication skills, written, verbal and interactive when online.

Nice-to-haves

• Understanding of agile practices and associated tools (JIRA, Azure DevOps, or similar).
• General understanding of key digital marketing trends.
• Understanding and vision of how AI based solutions can improve the customer experience, with an interest in developing use cases for clients.
• Experience with recommending CX technologies and vendor selection.
• Other key marketing capabilities - content management, enriching customer context on-demand and in real-time, data privacy.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan