Boston University - Boston, MA
posted about 2 months ago
Full-time - Mid Level
Boston, MA
5,001-10,000 employees
Educational Services
About the position
The CRM Developer III position at Boston University is a key role within the Information Services & Technology (IS&T) department, focusing on the design, configuration, custom development, and support of CRM/Salesforce applications. This intermediate to senior-level position involves working on multiple projects, contributing to the operational support of various applications, and mentoring junior staff. The role requires a strong understanding of Salesforce products and a commitment to enhancing skills in related technologies.
Responsibilities
- Participate on project teams to design, configure, develop, test, and release applications/components according to business and architectural requirements.
- Engage in operational support and maintenance of the CRM ecosystem, addressing incidents, service requests, defects, and enhancements.
- Consult on software upgrades, release updates, and service improvement initiatives.
- Invest time in learning and enhancing skills related to Salesforce and Marketing Cloud technologies.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, or related fields, or equivalent work experience.
- 8+ years of custom development experience with Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Analytics Cloud.
- Experience with object-oriented design, preferably in Java, and advanced web development skills.
- Demonstrated expertise in managing large projects with full life cycle experience in Salesforce implementations.
Nice-to-haves
- Working knowledge of Salesforce development best practices and design patterns in the Lightning platform.
- Experience with development tools such as VSCode, Git, and Salesforce-specific tools like Data Loader and Workbench.
- Knowledge of Salesforce APIs and Web Services integrations.
- Understanding of cross-channel customer engagement strategies.
Benefits
- Generous vacation policy
- Competitive salaries
- Lunch and learn sessions
- Extensive library of online courses
- Opportunities to engage with peers at NERCOMP and EDUCAUSE events
- Fun Advisory Board events throughout the year
