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The CRM Functional Analyst at Caleres is a pivotal role that combines technical expertise with business acumen to enhance the capabilities of the Epicor Aptos CRM system. This position involves collaborating with various stakeholders to ensure the CRM platform supports the company's marketing efforts and operational efficiency. The analyst will monitor the production environment, troubleshoot issues, and maintain seamless data flows, all while documenting processes and serving as a subject matter expert in CRM functionalities.