Robert Half - West Des Moines, IA
posted 4 months ago
We are offering a contract to hire employment opportunity for a CRM Implementation Administrator in West Des Moines, Iowa. The individual in this role will be responsible for overseeing the deployment, configuration, and ongoing management of CRM systems. This position is crucial in ensuring that the CRM system meets the organizational needs, enhances customer relationship strategies, and improves overall business processes. The CRM Implementation Administrator will lead the planning and execution of CRM system implementation projects, ensuring that the system is configured to align with business requirements and that data migration from existing systems to the new CRM platform is accurate and complete. In addition to implementation, the administrator will manage and maintain the CRM system, which includes overseeing user accounts, roles, and permissions. They will monitor system performance, troubleshoot issues, and perform regular updates and upgrades to ensure data integrity and security within the CRM system. The role also involves developing training materials and conducting training sessions for end-users, providing ongoing support and troubleshooting assistance, and serving as the primary point of contact for CRM-related inquiries. The CRM Implementation Administrator will also be tasked with identifying opportunities to enhance business processes through CRM system capabilities. This includes collaborating with different departments to integrate CRM with other business systems and developing workflows and automation to improve efficiency. Furthermore, the administrator will create and manage dashboards and reports to provide insights into customer data and business performance, analyzing CRM data to identify trends, opportunities, and areas for improvement.