CRM Operations & Planning Specialist

$75,000 - $95,000/Yr

NBC - New York, NY

Full-time - Entry Level

New York, NY

Broadcasting and Content Providers

About the position

The CRM Operations & Planning Specialist at NBC Universal will play a vital role in the Audience Development team at Peacock. This position focuses on managing assets, optimizing workflows, and developing standard operating procedures (SOPs) to ensure the smooth execution of CRM campaigns. The specialist will work cross-functionally to support the department's growth and efficiency, making a significant impact on the CRM team's operations.

Responsibilities

• Work with different teams to identify CRM campaign asset requirements and submit/source asset requests.
• Project management.
• Ensure service-level agreement (SLA's) and workflows are being followed.
• Maintain detailed and organized records of all project activities.
• Help manage and execute Airtable efforts.
• Develop SOP's.
• Work cross-functionally with other Audience Development teams to ensure seamless project execution.

Requirements

• Minimum of 2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a proactive attitude
• Ability to manage multiple tasks simultaneously

Nice-to-haves

• Background in CRM
• Background in A/B testing and tracking
• Background in Entertainment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of discounts and perks