CRM Operations & Planning Specialist

$75,000 - $95,000/Yr

NBC - New York, NY

Full-time - Entry Level

New York, NY

Broadcasting and Content Providers

About the position

The CRM Operations & Planning Specialist at Peacock is responsible for managing assets, optimizing workflows, and developing standard operating procedures (SOPs) to ensure the smooth execution of CRM campaigns. This role is crucial for supporting the growth and efficiency of the CRM team by working cross-functionally with various teams to meet campaign asset requirements and maintain organized records of project activities.

Responsibilities

• Work with different teams to identify CRM campaign asset requirements and submit/source asset requests.
• Project management.
• Ensure service-level agreement (SLA's) and workflows are being followed.
• Maintain detailed and organized records of all project activities.
• Help manage and execute Airtable efforts.
• Develop SOP's.
• Work cross-functionally with other Audience Development teams to ensure seamless project execution.

Requirements

• Minimum of 2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a proactive attitude
• Ability to manage multiple tasks simultaneously
• Proven experience in project/asset management
• Proficiency in using Airtable or similar platforms
• Proficiency in using Microsoft Sharepoint
• Ability to work cross-functionally
• Strong organizational skills and attention to detail.

Nice-to-haves

• Background in CRM
• Background in A/B testing and tracking
• Background in Entertainment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of discounts and perks