CRM Product Owner

Anixter - Pittsburgh, PA

Full-time

Pittsburgh, PA

Merchant Wholesalers, Durable Goods

About the position

As a CRM Product Owner, you will be responsible for maximizing the value of the product and the work of the Delivery Team by clearly expressing Product Backlog items. Your role involves ordering these items to best achieve goals and missions, calculating and tracking business value, and ensuring the Product Backlog is visible and clear to all stakeholders. You will collaborate with Global Process Owners to define business processes and lead the solutioning process to create technical designs that meet business needs, leveraging your strong understanding of B2B sales, marketing, and customer journeys.

Responsibilities

• Develop and explicitly communicate the Product Goal
• Manage and maintain a transparent product backlog, re-evaluate customer product needs and continually balance priorities of the product across maintenance and strategic initiatives
• Review product features as they are developed, providing feedback and guidance
• Participate as a member of the Agile Team, attend Scrum Events, and define epics and stories including Acceptance Criteria and Definition of Done
• Interact with a diverse set of stakeholders, including Senior Management, business and technology teams, customers, suppliers, and external partners
• Represent the needs of many stakeholders in the Product Backlog and work directly with delivery teams as the voice of the customer
• Drive cohesion across the team while focusing efforts on desired features, ensuring each team member can contribute to the product's goals
• Provide clear direction and flexibility when priorities change based on user needs and requirements
• Participate in Agile SDLC activities, including planning, refinement, stand-ups, and retrospectives
• Provide support to manage iteration planning and refinement of user stories
• Spotlight inter-dependencies among cross-product development teams to ensure seamless delivery
• Collaborate with other POs and Product Executives to ensure the vision of the product is being met and that the product backlog is aligned with the program backlog
• Coordinate closely with the Product Executive to ensure alignment with the Outcome Based Product Roadmap and Objectives and Key Results (OKRs)
• Serve as a thought leader for a specific business and technology team and assist other leaders with the delegation of work assignments
• Lead solutioning sessions that define how the technology will support complex business processes
• Embody the Scrum Values: Openness, Respect, Courage, Commitment and Focus
• Be 'The Ideal Team Member' - Hungry, Humble, and Smart.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent relevant work experience
• 6 or more years' experience as a Product Owner with Agile facilitation background
• Ability to write clear precise Scrum user stories for scrum teams
• Strong knowledge of Agile frameworks such as SAFe or Scrum@Scale
• Advanced Agile/Scrum development background
• Familiarity in working in a SaaS environment
• PSM/PSPO OR SAFe POPM certifications preferred

Nice-to-haves

• Product Innovation
• Design thinking
• CX/UX experience

Benefits

• Equal employment opportunities
• Affirmative Action Employer