CRM: Senior Field Clinical Representative - Washington D.C.
Boston Scientific - Washington, MA
posted 4 days ago
About the position
In Cardiac Rhythm Management (CRM) we offer solutions for treating irregular heart rhythms and heart failure and protecting against sudden cardiac arrest. Boston Scientific develops, manufactures, and markets a broad array of products and services that enable less-invasive care for some of the most threatening cardiac conditions. We have been expanding indications and conducting pivotal research for nearly 20 years, resulting in increased access to the lifesaving and life-enhancing benefits of ICD and CRT therapies. This role promotes commercially approved company products as part of a team through education of current and potential customers, implant, and patient clinic coverage within a defined region by providing clinical education and sales support to assist in achieving projected sales goals and increasing sales revenues within product segments.
Responsibilities
- Serves as primary resource for clinical support in the areas of device implant coverage, basic troubleshooting, programming, and patient follow-up of company products.
- Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms.
- Attends device implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products.
- Develops relationships with hospital personnel (e.g., through casual conversation, meetings, product presentations, participation in conferences) and assists in identifying key decision makers to facilitate future sales.
- Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
- Follows company and divisional guidelines for managing commercial inventory.
- On-call duties may be required from time-to-time, 24 hours a day, 7 days per week.
- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Requirements
- A minimum of 3 years' work experience with bachelor's degree in Biomedical Engineering, Science, Math, Business, Nursing preferred and/or equivalent technical work experience.
- A minimum of 3 years in a Boston Scientific clinical position or minimum of 2 years with completed/passed IBHRE certification that is active.
- External equivalent is a minimum of 3 years competitive CRM clinical work experience OR minimum of 6 years cardiac-related clinical work experience OR minimum of 4 years with completed/passed NASPE/IBHRE certification.
- Ability to take rotational 24/7 call with a sales team involving holidays, weekends.
Nice-to-haves
- Previous experience working in an Electrophysiology (EP) Lab, device clinic and/or Cardiac Catheterization (Cath) Lab.
- Medical device sales, sales support, clinical education and/or clinical research experience.
- A self-starter with the ability to work independently, efficiently, and effectively where daily schedule varies by hours worked and tasks managed while remaining accountable to company, region and team goals.
- The ability to understand, communicate and train others in the use and understanding of complex medical device software algorithms as it pertains to device therapy and diverse disease states.
- Ability to communicate clearly and effectively with all levels of the medical community including patients.
- Demonstrated ability to work as part of a highly motivated team where flexibility and adaptability in a fast-paced, constantly changing work environment are paramount and urgency often dictates a dynamic work schedule.
Benefits
- Variable compensation governed by the Sales Incentive Compensation Plan.
- Core and optional benefits offered at BSC.
