CRM Software Engineering Manager

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Software Engineering Manager to lead the CRM and Client Insights team, focusing on building a new product using Microsoft's Azure Cloud Platform. This role involves managing a team of engineers and collaborating with global teams to deliver innovative solutions while ensuring adherence to technical strategies and architecture.

Responsibilities

• Manage, coach, and develop a team of engineers and less experienced managers.
• Ensure adherence to the Banking Platform Architecture and non-functional requirements for each release.
• Engage with architects and experienced engineers to incorporate technical strategies and enable application migration paths.
• Act as the technical representative for the product during cross-team collaborations and planning.
• Identify and recommend opportunities for resolving technology roadblocks and managing the software development cycle.
• Act as an escalation partner for scrum masters and teams to remove impediments and encourage a culture of learning and improvement.
• Conduct peer reviews and guide design to ensure quality and alignment with technical direction.
• Interpret and ensure security, stability, and scalability within technology functions.
• Collaborate with Product Managers to drive user satisfaction and influence technology requirements.
• Interact with third-party vendors and technology service providers.
• Manage allocation of resources and career development for team members.
• Hire, mentor, and guide talent development of direct reports.

Requirements

• 4+ years of Software Engineering experience or equivalent.
• 2+ years of Leadership experience.

Nice-to-haves

• 4+ years of CRM experience.
• 4+ years of ETL experience.
• 4+ years of Azure experience.
• 2+ years of experience with SQL Server database design and administration.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Angular or React.
• Knowledge of DevOps practices and tools.
• Knowledge of project management methodologies used in waterfall or Agile development projects.
• Excellent communication, interpersonal, and facilitation skills.
• Ability to influence and engage stakeholders at all levels of the organization.
• Experience with Agile tools such as Confluence or Jira.

Benefits

• Competitive salary
• Robust benefits package
• Programs to support work-life balance and well-being
• Opportunities for community investment
• Support for personal authenticity and growth