CRM Specialist and Admission Recruiter

$60,050 - $68,224/Yr

University of Southern California - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Educational Services

About the position

The CRM Specialist and Admission Recruiter at USC's Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences is responsible for managing the Customer Relationship Management (CRM) system and guiding prospective graduate students through the admission process. This role involves recruiting, processing, and reviewing applications, as well as enrolling students. The ideal candidate will work closely with the Director of Enrollment Management to enhance recruitment strategies and will conduct outreach to potential applicants both virtually and in-person.

Responsibilities

• Manage the Customer Relationship Management (CRM) system using Liaison EMP.
• Work with the Director of Enrollment Management to strengthen recruitment and conversion plans and policies.
• Travel extensively, locally and nationally, to support recruitment goals.
• Conduct virtual and in-person outreach to prospective applicants.
• Counsel applicants on admission policies and procedures.
• Evaluate and offer solutions to applicant problems and requests regarding admission.
• Support the admissions committee in making admission decisions for graduate programs.
• Communicate with domestic and international applicants about the status of admission applications.
• Assist with the management of social media platforms including Twitter, Facebook, Pinterest, Instagram, and online chats.
• Assist the Admissions Department with other related tasks.

Requirements

• Bachelor's degree required; Master's degree preferred.
• Previous experience recruiting domestic students in a college or university setting.
• Counseling skills and/or academic advisement experience.
• Customer Relationship Management experience preferred (including slate and/or Salesforce).
• Strong technology background preferred.

Benefits

• Hourly rate range of $28.87 - $32.80.