Tiktok - New York, NY
posted 5 days ago
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The Global Monetization Strategy & Operations (MSO) organization plays a crucial role in enabling TikTok's advertising business growth. This position, the Global CRM Product Operations and Strategy Specialist, is pivotal in driving CRM product adoption, focusing on tooling scalability, effectiveness, and efficiency. The role involves collaborating with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling, thereby enabling business scale and reducing friction and manual work across the organization. In this role, you will define, build, and lead global cross-functional programs that deliver end-to-end solutions for commercial insights development and delivery through online systems and practices. You will apply both outside-in and inside-out insights to advocate for system and feature development, engaging in best practice approaches. Analyzing and evaluating key aspects of business processes and tooling will be essential, as you identify global and regional improvement opportunities and make recommendations to senior management based on business cases. You will also gather business feedback related to system and tooling needs, prioritize business asks, and shape the roadmap to drive efficiency and effectiveness. Additionally, you will own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling go-to-market (GTM) execution, user acceptance testing (UAT), signoff, and enablement. Acting as a subject matter expert (SME) for partner teams regarding system, tooling, and process design will be a key responsibility. You will also manage business communications related to system/tooling GTM execution and enablement, maintaining documentation and system/tooling expertise. Building strong, trusting partnerships will be crucial to mobilize people and influence across a broad range of partners, leaders, and organizations.